nomads-eat-support

Nomads Eat - Frequently Asked Questions

Welcome to the Nomads Eat FAQ! Here you’ll find answers to common questions about using the app.

Contents


Getting Started

Q: What is Nomads Eat?

A: Nomads Eat is an app designed to help travelers understand menus in foreign languages. You can take a photo of a menu, and the app will automatically recognize the dishes, translate them into your preferred language, and even will try to find pictures to show you what the food looks like.

Q: How do I get started?

A: It’s simple!

  1. Create an account using your email or Google account. You’ll be asked to verify your email to secure your account.
  2. After logging in, you’ll be on the main “History” screen. Tap the ’+’ icon in the top-right corner to create a new, empty menu.
  3. This will take you to the menu screen. Tap the floating camera icon in the bottom right to take a picture of a menu or select one from your phone’s gallery.
  4. The app will automatically start recognizing and translating the dishes for you!

Q: Do I need to create an account?

A: Yes, an account is required to save your menus and track your usage. You can sign up quickly using your email and a password or by linking your Google account.


Core Features (How-To)

Q: How do I scan a new menu?

A: From any menu screen, tap the floating camera icon in the bottom right. You can either take a new photo with your camera or select one or more images from your gallery. The app will begin processing them immediately.

Q: How do I change the language of the translations?

A: Go to Settings (tap the gear icon in the top right of the main screen). Under the “General” section, you can find the “Translate Dishes To” option. Select your desired language from the list. The changes will apply the next time you view or refresh a menu.

Q: The translation is a bit confusing. Can I see the original dish name?

A: Absolutely! For every translated dish, the original name is displayed right below it in a lighter color. This allows you to see the official name and easily point it out to your server if needed.

Q: What languages do you support?

A: The app’s interface (buttons, settings, etc.) is available in a select number of languages. However, we can translate dishes from and to a much wider range of languages. You can see the full list of available languages for dish translation in the Settings menu.


Troubleshooting & Common Issues

Q: The app isn’t recognizing dishes correctly. What can I do?

A: For the best recognition results, please ensure:

Q: A translation or ingredient list seems wrong. What should I do?

A: Our AI and translation services are powerful tools, but they are not always perfect and can sometimes make mistakes. We always display the original, untranslated dish name below the translation for this reason. You can use the original name to be sure. We are continuously working to improve our AI’s accuracy.

Q: Why are there no images for some dishes?

A: The app searches the internet for images based on the dish name. Sometimes, for very unique, regional, or specific dishes, no suitable images can be found. The quality of the image search also depends on having an active internet connection.

Q: Can I use the app offline?

A: You can view menus and dishes that have already been scanned and saved to your device while offline. However, recognizing new dishes from a photo, translating a menu for the first time, and searching for dish images all require an active internet connection to communicate with our AI and cloud services.


Account & Data

Q: Is my menu data backed up? Does it sync between my devices?

A: All your scanned menus and dish data are stored locally on your device. This data is not automatically backed up to the cloud or synced across different devices.

Q: How do I delete a menu?

A: On the main “History” screen where all your menus are listed, find the menu you want to delete. Press and hold on that menu item, and a confirmation dialog will appear asking if you’re sure you want to delete it.

Q: How do I delete my account?

A: To request the deletion of your account and all associated data, please contact our support team. You can find a “Contact Us” or “Support” option within the app’s Settings menu.


Subscription & Premium Features

Q: What is the difference between the free and premium versions?

A: The free version of Nomads Eat allows you to try out all the core features with a limited number of menu recognitions per day. Our Premium subscription unlocks unlimited menu recognitions, ensuring the app is always ready to help, no matter how many new restaurants you visit.

Q: How do I subscribe to Premium?

A: You can subscribe by navigating to Settings and tapping on the “Subscription Status” or “Subscribe” button. This will open our secure subscription page where you can choose a plan. All payments are handled directly and securely by the Apple App Store or Google Play Store.

Q: How do I manage or cancel my subscription?

A: Your subscription is managed directly through your app store account.

Q: I just subscribed, but the app still shows limits. What should I do?

A: On the subscription page within our app, there is a “Restore Purchases” button. Tapping this will re-sync your app with the App Store or Play Store to validate your active subscription. If you still face issues, please ensure you are logged into the same Apple or Google account that you used to make the purchase.